Tips to monitor employee activities online

When it comes to monitoring your employees online, there are potential positives and negatives for your company. But as a business owner who’s never done it before, you may be clueless as to what these are. So to help, we’ve come up with a list of the pros and cons of employee monitoring. And if you do decide to go through with it, we’ve provided some tips for a smooth implementation process.

The case for monitoring

There are a number of reasons why monitoring your employees is a good idea. Doing so can help you:

  • Protect your organization from data theft or harm – because some disgruntled employees may try to steal from you or corrupt your data.
  • Ensure you have a harassment free workplace – because cyber harassment (sexual or otherwise) happens among employees.
  • Ensure staff are complying with policies – not downloading illegal programs or spending time on websites with illegal or hostile content.
  • Provide evidence in case of a lawsuit – heaven forbid this happens, but if an employee participates in illegal activities on your business’s computers, monitoring can provide evidence of it.

The sad fact of the matter is that many businesses who monitor end up discovering that employees are doing things they’re not happy about. Research by Nancy Flynn, the executive director of the ePolicy Institute in Columbus, Ohio, revealed that two thirds of companies monitor their employees, and half of them have fired employees due to their behavior on email and the web.

Cons

Of course there are some potential downsides to monitoring that you should be aware of as well. These include:

  • Productivity loss – monitoring can kill employee morale, and therefore you may see a hit in their productivity if they feel you distrust them.
  • TMI and lawsuits – you’ll likely learn about the personal lives of your employees that you would’ve never known about had you not monitored. You may discover their political or religious views, sexual orientation or medical problems. This could potentially open up your business to privacy or discrimination issues if you or your management team act negatively on this information.

Monitoring guidelines to follow

If you decide to monitor your employees, here are a few tips you should follow.

1. Create written policies

When you decide to monitor, ask yourself, are you doing it for security purposes? Is it to ensure your employees are not wasting large amounts of time on Social media? Whatever the reasons, it’s smart to balance your policies with the expectations of your employees. If you’re too strict with your monitoring, you could create that atmosphere of distrust we mentioned above. So set guidelines for acceptable use of email, social media, web surfing, instant messaging, and downloading software and apps. Also, in your policy, include how monitoring will be carried out and how data will be secured or destroyed.

2. Tell your employees

It’s important to inform your employees about your monitoring. If they find out you’re doing it without their knowledge, you could create resentment among them or even face legal issues. And just by letting staff know, you may actually see a boost in productivity as it could deter them from wasting time on the web.

When you tell your employees, explain why you’re doing it and the risks your business faces from misuse of digital assets. Reassure them you’re not doing it to spy on their personal life, but only attempting to create a compliant and law abiding workplace. Because their activities will now be less private, encourage your staff to keep their personal communication to their smartphones. Also, provide a copy of your written policy to employees to read over and sign.

3. Get the right technology tools

While there are many technology tools to monitor your employees, bear in mind, you don’t need to follow their every move. In fact, you shouldn’t as it will not only waste your time, but also cause you to find out more information than necessary. So look for technology that will alert you to potential problems, so you can focus on more important things. Lastly, you may also want to consider technology that can block certain content, like porn or hate websites, as employee access to this content could create larger problems.

Whether or not to monitor your employees can be a tricky decision but, if implemented correctly, could benefit your business in making it more secure and even more productive. For more information about security and other IT support tools, get in touch. We’ll make our best effort to help however we can.

Published with permission from TechAdvisory.org. Source.

Are your employees prepared for disaster?

Disasters can come in all shapes and sizes. No matter what happens, your business can be prepared by creating a Business Continuity Plan (BCP). It’s important for your BCP to address the roles of your staff members, so that they are able to assist in keeping the company running during these stressful occasions. Make sure your employees are always prepared by following these steps.

Step 1 – Prepare

What good is a BCP if your employees don’t understand or even know about it? Saving your data and information is important during times of emergency, but so is making sure your employees can execute their day-to-day functions. Guarantee they understand what is expected from them during a disaster by explaining this in a dedicated meeting. This will also provide a forum for your staff to ask questions and better understand how they fit into the BCP as a whole.

Among the most important things to include in the formulation of any planning are clearly defined roles and open lines of communication. Everyone should know who they report to, as well as who his or her backup is. This will help ensure your company has all its bases covered if a disaster should strike.

Step 2 – Give them the right tools

You can’t expect employees to work from home during a disaster if they do not have the proper tools to succeed. Of course, these also have to be cost effective as well; it’s not feasible to simply hand out workstations to everyone to store at home in case of emergency. For starters, investing in cloud-based solutions will help make it possible to keep service interruptions to a minimum. Microsoft Office 365, for instance, lets users access its programs and files from anywhere and on any device. This means that, if your office is no longer accessible, staff can keep working on their existing projects at home from their own device.

Cloud-based VoIP is another tool that can keep employees up and running from home. These systems can make sure all calls to your office are forwarded to your employees’ cell phones. This allows for communication between your clients and employees to continue uninterrupted even if your office is closed.

Step 3 – Practice

Have each employee take a day to work from home so they are able to get hang of how the process will go if a disaster strikes. This will get them comfortable with the workings of everything, as well as seeing if there are any issues that crop up. Rarely, if ever, does anything go perfectly on the first attempt, so practicing before a disaster can help eliminate any problems that might occur during the real thing.

Make sure you take the time to review how it went with each employee. This will give you an opportunity to see how practical this aspect of your BCP is, and which areas can be made stronger. The idea of the exercise is to allow each employee to feel confident in his or her ability to work during a disaster, and to give you the reassurance that they understand their role as it relates to the wider BCP.

Step 4 – Be alert

Finally, it’s important to keep an eye on possible events that could force you to shut down your office, and make sure your staff is also aware of the situation. The more time they have to prepare to work from home, the more ready they will be. Of course, not every event is possible to predict ahead of time, but if the a blizzard is forecast or there have been protests nearby, alert your staff of the possibility that your BCP may go into effect.

A comprehensive Business Continuity Plan can be the difference between your business surviving or failing if a disaster occurs. Let our experts find a BCP that ensures your company can carry on through thick and thin.

Published with permission from TechAdvisory.org. Source.