Network Support Systems are critical in today’s business environment.

Every business enterprise runs on a multitude of communication systems today. These systems play a significant role in helping the enterprise collaborate with its business partners, and ensure that your day to day business operations run smoothly.

These communication systems, which include computers, telephones, faxes and handheld devices like smart phones, PDAs, tablets and laptops, are an integral part of every enterprise’s support infrastructure. Today, almost every enterprise has a considerable number of computers and communication tools like telephones, fax machines and personal handheld devices.

If you have a small office in Davie then you can also share intra-office data through e-mails without any hitch. However, when you consider this aspect in the context of a large company with multiple offices spread across the state or country, the problem of intra-office and intra-company communication is a greater challenge. The best solution for this networking problem is Network Support Davie. With network Support Services in Davie, you can cut costs drastically by devising a central data base of information that distributes data and information across your company in a streamlined way.

Office 365 Customers – Don’t Upgrade to iOS 11 Yet!

If your company uses Office 365 for business email, don’t upgrade your iPhones or iPads to the newly released iOS 11 just yet. There is a known issue in iOS 11 that will prevent the Mail app from sending or replying to Office 365 emails.

Apple and Microsoft are working on a fix, so hold off on that update button until one is released. If you use the Outlook app on the phone instead of the Mail app, you are not affected by this bug. If you have already upgraded and normally use the Mail app, you can install the Outlook app from the App Store to send and receive mail until the bug is resolved.

You can read the advisories from Microsoft and Apple at the following link:

Microsoft Support – You can’t send or reply from Outlook.com, Office 365, or Exchange 2016 in iOS 11 Mail.app

Apple Support – If you can‘t send an email with iOS 11 and an Outlook.com or Exchange mail account

If you are affected by this bug or have questions about upgrading, you can contact me at rlowell@completecareit.com or 954-908-3999.

Cheers,

Ryan Lowell

 

Protect your Data and your Business during Hurricane Irma

As many of you are aware, we have Hurricane Irma approaching South Florida, with an estimated arrival of early Friday evening:

NOAA – Hurricane Irma

With the possibility of getting hit by a severe storm, there are some critical tasks which can be done to protect your business data and equipment. Please read the following instructions and take action before the storm arrives. Our team will be standing by to provide specific advice and guidance, but physically protecting your equipment is the responsibility of your office staff.

Proactive steps for protecting your business data:

  • If you have an automatic offsite backup with Complete Care:
    • We’ve got you covered! CCIT is double-checking all local and offsite backups prior to the storm.
  • If you have an onsite-only backup, such as an external hard drive:
    • Please verify that the backup has completed for the day before ejecting and unplugging the drive and taking it to a safe location.
  • If you’re not sure about your backup arrangements, please contact us and we’ll help you assess your situation.

Proactive steps for protecting computer equipment before the storm:

  • Shut down and unplug all computers, monitors, servers, printers, phones, network equipment,  and any other IT equipment from power.
    • Please make a list of everything you unplug, we will be busy after the storm and can’t be everywhere right away to troubleshoot.
  • All equipment should be raised at least 2-3 feet above floor level in case of flooding.
  • All equipment should be moved well away from external windows, doors, etc. where water can be blown inside by wind.
  • All exposed equipment should be covered by plastic garbage bags or waterproof tarps in case of roof leaks or broken windows on upper floors.

Please also take a moment to review the FPL Hurricane Preparedness Guide with your staff:
https://www.fpl.com/storm/home/prepare.html
https://www.fpl.com/storm/business/tips.html

After the storm:

  • Once you return to the office, assess the electrical situation.
    • If power is intermittent, flickering, or not reliable after the storm, do not plug equipment back in. The surges and spikes in the electrical system can damage equipment and destroy your data even after the storm has passed. Wait until conditions stabilize.
    • Contact FPL, they can usually give you an estimate of how long until normal power is restored in your zip code.
  • If any equipment came in contact with water, do not turn it on.
    • Contact CCIT to assess how to proceed.
  • If your internet or phone service is out, contact us.
    • We will be working with the various service providers to monitor outages until they are resolved.
  • If you need help, call us.
    • CCIT’s standard Help Desk will be operating during normal business hours, as long as our main or backup sites have power and internet.
    • If you are subscribed to our 24 / 7 / 365 Help Desk, we will be operating 100% as normal.
    • Our onsite technicians will not be available under Tropical Storm Watch/Warning or Hurricane Watch/Warning conditions. We will assess conditions once all warnings clear and resume onsite visits when safe travel is possible.
    • After the storm, we will be responding onsite based on the severity of your outage. Please be patient while we respond to emergencies caused by the storm.

Please be safe and careful during and after the hurricane. If you have any questions, please contact us at 954-908-3999 or info@completecareit.com and we’ll address them all.

An Understanding of Managed IT Services

A managed IT service is an information technology (IT) job offered by a third-party contractor. A managed IT service provider is liable for the entire functionality of the IT service and equipment. This kind of service usually comes with a service-level agreement, a contract between the service provider and the customer. The agreement provides a common understanding of the services performed by the managed services provider.

Managed services can be tailored to almost any business need in the IT field. These services often include:
Running applications (Application Managed Services)
Databases
Data recovery and backup
Network management (Network Managed Services)
Storage
Security
Monitoring

It is important to note that not all managed services are technology based. A managed service can be anything outsourced, including marketing and additional basic operations such as power or transportation. Regardless of the size of a business, managed services offer all the basic services that help a business run smoothly. To get the best managed IT services in Fort Lauderdale, make sure to choose the right provider based on your needs and requirements.

The business benefits of CRM software

Investing in customer relationship management (CRM) software is absolutely essential for small- and medium-sized businesses that want to up their sales performance. It helps sales departments understand their clients, tailor their marketing efforts, and more. If your business isn’t already using CRM, here are five reasons why you should definitely give it a chance.

Grows with your business
The ol’ Rolodex may have been useful for managing a few clients, but you’re going to need a better solution if you plan to maintain relationships with hundreds, possibly thousands, more. CRM scales with your business, meaning it can handle larger data sets and more clients as you expand your sales operation.

Organizes your data
CRM software acts as a central database for all your sales records and transactions. This means important customer information can be retrieved in just a few clicks rather than rifling through thousands of documents, sticky-notes, and disorganized cabinets. And since CRM is hosted in the cloud, sales data, customer interactions, and other actionable information are available for the entire company.

Improves customer service
Your sales team could be the most persuasive individuals in the world, but this means nothing if they can’t recall anything about their clients and their preferences. When your sales staff follows up on leads or existing customers, CRM will automatically retrieve contact history, past purchases, and customer preferences from your client database and display them on a single page during the call.

From here, sales representatives, armed with detailed customer information, will be able to recommend products and services that meet the client’s needs. So instead of struggling through a sales call, marketing employees can focus on delivering a professional sales pitch.

Streamlines your sales funnel
CRM comes equipped with workflow management functions, supporting your sales pipeline in a number of ways. For example, you can configure your CRM to send instant follow-up emails when a lead visits a particular product page. You can even use automation to track where certain leads are in the sales pipeline and delegate the task to one of your closers.

Analyzes sales data
With real-time sales information, business managers can track marketing campaigns and adjust their strategy accordingly. For instance, you might notice that click-through-rates for promotional emails and company newsletters are higher during Tuesday afternoon rather than Friday night. Having this information can help you focus your marketing efforts and message to generate more leads.

In addition, you can use CRM to analyze customer calling activity, market demographics, lead conversion rates, and key performance indicators to help inform future business decisions.

Understanding your customers can put you several steps ahead of the competition. If you need to manage contacts, eliminate time-consuming procedures, and improve your sales performance, CRM is the perfect business solution.

Contact us today to find out whether CRM is the right fit for your business.

Published with permission from TechAdvisory.org. Source.